Terms of Service

Ⅰ. Privacy Policy | DermaCalm

1. Our Commitment

At DermaCalm, your skin’s health is our priority, and so is your data security. This policy outlines how we handle your personal information across Dermacalmlab.com.

2. Information Collection

  • Voluntary Data: Information you provide (Name, Email, Shipping Address, Payment Details) during checkout or newsletter sign-up.

  • Automated Data: Technical details collected via cookies (IP address, device type, and browsing patterns) to improve your shopping experience.

3. Purpose of Processing

We use your data strictly to:

  • Fulfill and track your skincare orders.

  • Prevent fraudulent transactions.

  • Provide personalized skincare recommendations (with your consent).

4. Data Sharing & Security

  • No Selling: We never sell your personal data to third parties.

  • Trusted Partners: We only share necessary info with essential partners (e.g., Stripe for payments, FedEx/USPS for delivery).

  • Protection: We use SSL encryption and PCI-compliant protocols to ensure your data remains private.

5. Your Control

You have the right to access, update, or delete your personal profile at any time. For privacy-related requests, please reach out to support@permacalm.com.

Ⅱ. Shipping Policy | DermaCalm

1. Processing Timeline

  • All orders are verified and dispatched within 1–2 business days.

  • Note: Orders placed after 2 PM EST on Friday may be processed the following Monday.

2. Shipping Coverage

We proudly deliver to all 50 U.S. states and Puerto Rico.

3. Rates & Delivery Estimates

Service Delivery Window Cost
Standard Shipping 5–8 Business Days Based on weight
Order Over $50 5–8 Business Days FREE
Expedited Shipping 2–3 Business Days Calculated at checkout

4. Tracking Your Glow

Once your package leaves our facility, a Tracking Number will be sent to your email immediately. You can monitor your shipment's journey directly through the carrier's portal.

Ⅲ. Payment Policy | DermaCalm

1. Secure Payment Options

We accept a wide range of secure payment methods for your convenience:

  • Cards: Visa, Mastercard, American Express, Discover.

  • Express Checkout: PayPal, Apple Pay, Google Pay.

2. Safety First

Your financial security is paramount. DermaCalm does not store your credit card information. All transactions are processed via 128-bit encrypted gateways to ensure a 100% secure shopping environment.

3. Billing Terms

  • Currency: All prices are listed in USD.

  • Authorization: Your payment method will be charged at the moment the order is confirmed.

Ⅳ. Return & Exchange Policy | DermaCalm

1. The 30-Day Guarantee

We want you to love your skin. If you aren't satisfied, we offer a 30-day return window from the date of delivery.

2. Return Conditions

To maintain hygiene standards (essential for skincare), items must be:

  • Unused and unopened.

  • In the original brand packaging.

  • Accompanied by proof of purchase.

3. The Return Process

  1. Request: Email support@permacalm.com with your Order #.

  2. Ship: After receiving your Return Authorization, mail the product back to our warehouse.

  3. Refund: Once inspected, we will issue a refund to your original payment method within 5–10 business days.

4. Need Help?

  • Return Status: support@permacalm.com

  • General Support: support@permacalm.com