Payment Policy

Payment Policy | DermaCalm®

Welcome to DermaCalm®. We are dedicated to providing a secure and seamless shopping experience. This Payment Policy explains our billing practices, security protocols, and accepted payment methods.

1. Payment Options

We support a variety of secure payment methods to ensure a convenient checkout:

  • Major Cards: Visa, Mastercard, American Express, and Discover.

  • Digital Wallets: PayPal, Apple Pay, and Google Pay for a fast, one-click experience.

  • Privacy Note: Your payment details are processed through encrypted gateways; DermaCalm never stores your full card information on our servers.

2. Industry-Leading Security

We prioritize the safety of your financial data through:

  • SSL Encryption: Every transaction is protected by Secure Sockets Layer (SSL) technology, encrypting your data from browser to server.

  • PCI DSS Compliance: We strictly adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the highest level of protection.

  • Secure Gateways: Your payments are handled in a secure environment by world-class, PCI-compliant service providers.

3. Billing & Currency

  • Currency: All transactions are processed in U.S. Dollars (USD).

  • Currency Conversion: If your card is issued in a different currency, your bank may apply its own exchange rate and transaction fees.

  • Authorization: Your payment is authorized at checkout. While a "pending hold" may appear initially, the final charge is captured once we begin processing your order.

4. Verification & Fraud Prevention

  • AVS Checks: For your protection, we use an Address Verification System (AVS). Your billing address must match the records held by your card issuer.

  • Failed Transactions: If your payment is declined, please verify your card details (number, CVV, expiry) or contact your bank. Common reasons for declines include daily limits, incorrect billing info, or insufficient funds.

5. Taxes & Refunds

  • Sales Tax: Where required by law, applicable sales tax will be calculated and displayed clearly at checkout before you finalize your purchase.

  • Refund Policy: Approved refunds are credited back to the original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank's processing time.

6. Contact Support

If you have questions regarding a charge or encounter any issues during the payment process, our team is here to help.

DermaCalm Customer Support

  • Email: support@permacalm.com

  • Availability: 9:00 AM – 5:00 PM EST, Monday – Friday

Legal Agreement

By completing a purchase at https://dermacalmlab.com/, you acknowledge that you have read, understood, and agree to our Payment Policy, Terms of Use, and Privacy Policy.

Thank you for choosing DermaCalm® — Professional care for your skin.